Do I need my own Telegram bot?

Yes. You connect a bot you create via @BotFather. Telegram CRM handles webhooks, the inbox, contacts, campaigns, and automations on top of it.

Is there a free plan?

Yes. Start on the Free plan with core inbox and CRM features. Upgrade when you need more bots, contacts, or automations.

Does it work in Persian (RTL)?

Yes. The dashboard is fully bilingual in English and Persian, with proper RTL layout throughout.

Can I connect multiple Telegram bots?

Yes. Connect multiple bots to one workspace (limits depend on your plan). Each bot keeps its own contacts and flows, with conversations visible in a unified inbox.

Can my team collaborate in the inbox?

Yes. Invite teammates with Owner, Admin, or Agent roles. Assign conversations, leave notes on contacts, and control who can manage bots and campaigns.

Is there an API or webhooks?

Yes. Create API keys, configure outbound webhooks for events like new messages, and use the REST API documented at /docs/api.

Telegram-first CRM

Telegram CRM

Manage Telegram conversations, contacts, and campaigns from one workspace.

Connect your bots, reply in a shared inbox, segment your audience, and run broadcasts and automations — with English and Persian built in for teams.

Start free Sign in

No credit card required · Free plan available

What is Telegram CRM?

Telegram CRM is a multi-tenant workspace for managing Telegram bot audiences. Connect bots via BotFather tokens, then manage conversations, contacts, broadcast campaigns, automations, and bot flows from one dashboard — with English and Persian (RTL) built in.

It is built for e-commerce teams, community managers, and support leads who need a shared inbox and CRM on Telegram — not a generic CRM adapted for messaging.

Read the full documentation View pricing

Telegram wasn't built for team CRM

Most teams still manage Telegram in personal apps — with no shared inbox, no segmentation, and no reliable way to broadcast or automate.

Conversations stay in personal apps

When every agent uses their own Telegram client, nobody sees the full thread, notes, or who replied last.

Broadcasts are hard to target

Sending updates to the right people means manual lists, copy-paste, and no delivery tracking.

Flows require custom code

Welcome messages, tags, and follow-ups shouldn't need a developer every time you change copy.

One workspace for your Telegram audience

Inbox, contacts, campaigns, automations, bot flows, and analytics — without stitching separate tools together.

Unified inbox

See every conversation across your bots in one place. Assign threads, add notes, and reply without switching apps.

Broadcast campaigns

Send messages to segments or tags and track delivery status — instead of messaging contacts one by one.

Automations

Trigger welcome messages, follow-ups, and branching flows when contacts join, reply, or match rules.

Visual bot builder

Design conversation flows with menus, forms, and conditions. Test in the simulator, then publish a version safely.

Contacts, tags & segments

Every person who messages your bot becomes a contact. Tag them, build dynamic segments, and use custom fields for targeting.

Analytics

Track growth, engagement, campaign performance, and reply rates from a single dashboard.

Live in three steps

From BotFather token to your first reply, campaign, or automation.

01
Connect your bot
Paste a BotFather token. We register the webhook and sync contacts automatically when users message you.
02
Organize your audience
Tag contacts, build segments, assign conversations to teammates, and keep notes on every thread.
03
Send, automate, and measure
Run broadcast campaigns, publish bot flows, set up automations, and review delivery and engagement.

Who it's for

Founders, marketers, and support leads who need one reliable workspace for Telegram — not another generic CRM.

E-commerce

E-commerce & D2C

Answer pre-sale questions and send order updates from one inbox your whole team can access.

Communities

Communities & creators

Welcome subscribers, broadcast announcements, and keep your audience organized with tags and segments.

Support

Support teams

Assign conversations, snooze follow-ups, and track replies without juggling multiple Telegram accounts.

Bot builder

Design flows. Publish with confidence.

Build conversation flows visually, test in the simulator, then publish an immutable revision — live traffic never reads your draft.

Start free

Message

Form

Message · Menu · Form · Condition · Automation

Works inside Telegram

Works as a Telegram Mini App

Agents can open inbox and contacts inside Telegram on mobile — without leaving the app they already use.

Open in Telegram

Security that stays out of the way

Encrypted bot tokens, role-based access, and signed webhooks — built in from day one.

Encrypted credentials
Bot tokens are stored with AES-256 encryption and never exposed in logs or API responses.
Role-based access
Owner, Admin, and Agent roles control who can manage bots, campaigns, billing, and team settings.
JWT + refresh tokens
Short-lived access tokens with secure rotation. Sessions are invalidated on logout.

Built for integrators

API keys, HMAC-signed outbound webhooks, and a REST API reference for teams that connect Telegram CRM to their stack.

# List contacts with an API key

curl https://tg-api.nabatdesk.com/api/v1/contacts \ -H "Authorization: Bearer tcrm_…"

Create named API keys to read and manage contacts, campaigns, and more from your own systems.

API reference OpenAPI (Swagger)

Frequently asked questions

Common questions before you connect your first bot.

Still have questions? Contact us

Ready to manage Telegram like a CRM?

Create your workspace, connect a bot, and reply from a shared inbox in minutes.

Start free Read the docs

Free plan available · No credit card required